Terms of Service

These terms govern your use of the Red Bug Solution website and any services you engage us for. By using this site you accept them. If you do not accept them, please do not use the site.

Where you engage us for a project, a separate written agreement sets out the scope, timeline, fees and deliverables. If that agreement conflicts with these terms, the agreement takes priority.

We provide AI development, machine learning, automation, web development and custom software development services.

Scope, milestones, technology choices and deliverables are agreed in writing before work begins. Anything not written into that agreement is out of scope.

We may decline or end an engagement if the work falls outside our expertise, breaches the law, or requires us to act against a client's interests.

You agree to give us accurate information, timely access to the systems and accounts the work requires, and reasonable feedback at the review points set out in the project plan.

You confirm you have the right to share any data, content or credentials you give us, and that our agreed use of them will not infringe anyone else's rights.

Delays in access, information or approvals move the delivery dates accordingly.

We do not publish prices. Fees are quoted per project after a scoping conversation and are fixed in the written agreement.

Invoices are payable within the period stated on the invoice. Late payment may pause work until the account is settled.

Quotes are valid for 30 days unless stated otherwise. Fees exclude taxes and third-party costs such as cloud hosting, model API usage and software licences, which are billed at cost or paid by you directly.

On full payment, you own the deliverables built for you: source code, trained models, configuration and documentation. We transfer repositories, infrastructure and credentials at handover.

We retain ownership of our pre-existing tools, libraries, internal frameworks and general know-how. Where any of these are embedded in a deliverable, you receive a perpetual, worldwide, non-exclusive licence to use them as part of that deliverable.

This website, its design, code and content are owned by us and may not be copied or reproduced without permission.

Third-party trademarks shown on this site belong to their owners and are used only to indicate the technologies we work with. Their appearance does not imply partnership or endorsement.

Each side agrees to keep the other's confidential information private, to use it only for the engagement, and to protect it with at least the care it uses for its own confidential information. This obligation survives the end of the engagement.

We will not name you as a client or describe your project publicly without your written permission.

We warrant that we will perform our services with reasonable skill and care, in line with professional standards.

Beyond that, the website and its content are provided as they are, without warranties of any kind, express or implied, including fitness for a particular purpose.

AI and machine learning systems are probabilistic. We do not warrant that any model will be accurate in every case, and we will tell you plainly what a system can and cannot be relied on to do.

We are not liable for indirect, incidental, special or consequential loss, including lost profits, lost revenue, lost data or business interruption.

Our total liability arising out of an engagement is limited to the fees you paid us for that engagement in the 12 months before the claim.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Either side may end an engagement with written notice as set out in the project agreement.

On termination you pay for work completed and costs committed up to that date, and we hand over everything produced and paid for.

Our work often integrates third-party platforms such as cloud providers, model APIs and SaaS tools. Those services carry their own terms and pricing, which you accept directly with the provider. We are not responsible for their availability, changes or costs.

You may not use this site to break the law, attempt unauthorised access, disrupt its operation, or scrape it at a scale that degrades service for others.

Content on this site is provided for general information. It is not professional advice and should not be relied on as a binding quote.

We may link to external sites. We do not control them and are not responsible for their content.

These terms are governed by the laws of the Islamic Republic of Pakistan, and the courts of Pakistan have exclusive jurisdiction, unless a separate project agreement states otherwise.

We may update these terms from time to time. The date at the top of this page reflects the current version. Continuing to use the site after a change means you accept the updated terms.

Questions about these terms can be sent to support@redbugsolution.com or by phone on +92 329 2265792.